Contracts and trial period: Something that looks good on paper might not work in practice.We look at whether a company’s smartphone app is intuitive and easy to learn, or whether it presents a hurdle in and of itself. App user experience: In the modern world, nearly everything is app controlled, but not all apps are created equal. The quantity and cost of monitoring plans plays a role in determining which of the two companies is a better pick. Monitoring: Professional monitoring makes a home security system more effective.It’s important for a company to offer a variety of installation options. Installation: Many customers who want a home security system lack the knowledge or skill to install it themselves, and some lack the physical ability.Though a company may offer inexpensive equipment, that benefit can be offset by very high monthly fees. Pricing and fees: Pricing and fees are an important factor.A company that allows customers to more accurately customize their packages will always be favored. Packages and plans: The equipment expense, both up front and in the long run, helps determine whether a company caters to all customers or only those with a bit more to spend.Equipment options and quality: Different customers will have different needs when it comes to the type of home security equipment they need, so it’s important that these companies offer a range of options to suit the needs of various customers.We use customer reviews, ratings on the Better Business Bureau, and other factors to determine a company’s overall reputation. Reputation: A company’s reputation is determined by customer satisfaction.We looked at factors that are common across both companies and can easily be laid side by side to determine whether Vivint or Ring is the best option for a home security system, including elements that are more subjective, such as reputation.
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